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FREQUENTLY ASKED QUESTIONS
What are AI Voice Agents?
AI Voice Agents are virtual call-handlers powered by generative AI. They can answer incoming calls, hold natural conversations, book appointments, provide customer support, and even close sales—all without human intervention.
How do AI Voice Agents differ from traditional IVR systems?
Unlike old-school phone trees (IVRs) that force callers through rigid menus, AI Voice Agents use conversational AI to understand questions and respond naturally. There are no “Press 1 / Press 2” prompts; instead, the agent listens, interprets the caller’s intent, and delivers relevant answers or actions in real time.
How quickly can I get an AI Voice Assistant set up?
We typically get you up and running in 2 weeks, depending on your requirements. This includes discovery, customization, training, and testing. Once approved, your AI Agent can start handling calls right away.
Will my callers know they’re speaking with AI?
Most callers find the experience very human-like due to our advanced generative AI and customized scripts. We can disclose it’s an AI Agent at the start of the call if needed, or you can choose to have it operate seamlessly as a “virtual” team member.
How does the AI integrate with my existing systems?
We can connect with most CRMs, scheduling platforms, or business systems via APIs. During onboarding, we’ll discuss your tools and handle the technical setup so the AI Agent can retrieve, update, or record relevant customer data.
Is my data secure when using voice assistant AI?
Yes. We use industry-standard encryption and data protection protocols. Any call recordings, transcripts, or customer details remain secure and confidential. We’ll align with your compliance needs (e.g., HIPAA, PCI) if required.
Can the AI handle multiple languages?
Absolutely. Our AI Voice Agents can be trained to understand and speak in multiple languages, making them ideal for businesses with diverse customer bases.
What if the AI can’t answer a question?
If the AI encounters a question outside its trained scope, it can politely transfer the call or forward a message to a designated human rep. This ensures your callers always reach a solution.
How do I get started?
Click on “Book a Demo” or contact us to schedule a discovery call. We’ll assess your needs and provide a custom proposal. Once you approve, we get to work building your AI Agent—and you’ll be live in no time.